Due to the nature of the services provided, Victim Services actively screens all potential volunteers to ensure suitability. In addition, this process ensures that volunteers pose no threat to the victims they will be serving.

General Requirements of Volunteer Crisis Responders

  • Minimum 19 years of age
  • Must reside within Stormont, Dundas, Glengarry or Akwesasne
  • Proof of a valid driver’s license and access to a reliable and insured vehicle
  • Must have a minimum of one million dollar liability insurance on your vehicle
  • Willing to drive within Stormont, Dundas, Glengarry or Akwesasne (Cornwall Island) day or  night
  • Must not have been a client or victim of a traumatic event during the past twelve months, or have had issues before the courts during the past twelve months
  • Successfully complete a pre-training interview with VSV staff members and/or a VSV staff member and other community service provider
  • Willing to submit personal references, police record check including sex offender registry check
  • Maturity
  • Demonstrates awareness of verbal and non-verbal communications skills
  • Ability to listen and hear from the victim’s perspective
  • Ability to speak with sensitivity to victim’s needs
  • Ability to deal with crisis situations as per training curriculum
  • Demonstrated ability to remain calm and clear minded in crisis situations
  • Ability to provide non-judgmental, sensitive, emotionally safe service related to victims’ needs Knowledge of community resources
  • Must possess good literacy skills as there is substantial reading during training and while responding to calls (i.e. consulting resource directory/filling out reports)
  • Able to provide on-site support which may include such locations as a personal residence, community agency, hospital, and fire or traffic scene.
  • Ability to maintain strict confidentiality
  • Willingness to work as a team

Physical/Health Requirements

  • Able to work in environments that are not allergen free (i.e. volunteers may be exposed to smoke, pets/animals, and/or environmental irritants)
  • Good mobility, hearing and eyesight in order to ensure a safe and a rapid response time
  • Must have the physical, emotional and cognitive ability to work in a safe and competent manner

Commitment & Availability Requirements

  • Willing to successfully complete a minimum of 42 hours volunteer responder training (on-line and in-class) 
  • Ability to commit to a minimum of one year of volunteering, once training is completed
  • Attend monthly meetings and on-going training as required
  • Provide a minimum of 30 hours per month of availability and to become part of a team of Responders to assist Victim Services in providing 24 hour, 7 days a week services