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Position Title: Client Support Worker
Location: Cornwall (with travel within Stormont, Dundas, Glengarry & Akwesasne)
Reporting to the Client Support Coordinator, the Client Support Worker will be responsible for providing assistance to victims of crime and tragedy. The Client Support Worker will take a case management approach to victims and their families. The Client Support Worker will also provide assistance to clients accessing the Victim Quick Response Program (VQRP), the MTS (Mobile Tracking System) program and the Break and Enter Project. The Client Support Worker will also be responsible for Community Involvement and Outreach, and Administrative Support. The Client Support Worker must demonstrate the ability to work cooperatively with all staff members to ensure optimal services are available to victims of crime and tragic circumstances.
Duties and Responsibilities
General Client and Service Delivery
- Ensure a response to calls from police or agencies requesting services.
- Meet with clients on scene as needed.
- Provide on-call and back up on-call support; assume Team Leader responsibilities during weekend/weeknights as needed; carry pager/cell phone as required.
- Provide telephone support and information and referrals to clients/victims calling or attending the office.
- Assess client eligibility for VQRP; meet with clients who qualify and assist them in filling out a referral form.
- Conduct needs assessments when required; complete follow-up calls with victims to ensure their needs have been met.
- Provide services and assistance following a case management approach to victims accessing the Mobile Tracking System (MTS) program.
- Enter client files into database and record all services provided.
Hours of Work
This is a full-time position at 35 hours per week with flexible work hours which will include some evenings, weekends and on-call hours. The position contract ends March 31, 2018 with the possibility of renewal. Hourly starting wage is $19.50
- Consent to a Criminal Background Check
- Swear or affirm an Oath of Confidentiality
- Require a valid Driver’s License and access to a reliable vehicle for work purposes
- Degree or Diploma in the Social Services field
- Experience in social services and victim issues
- individual who possesses the ability to deal with high stress and crisis incidents
- Crisis intervention experience/education an asset
- Ability to present information to large and small groups
- Strong interpersonal skills and ability to maintain good working relationships with police services, volunteers, staff and a broad range of social service providers
- Excellent organizational skills and ability to multi-task and set priorities
- Excellent oral and written communication skills
- Thorough documentation skills
- Willingness to work flexible hours/on-call hours and travel throughout the counties
- Excellent computer knowledge
- Bilingual (written, spoken) in both English and French
Please send resume and cover letter to firstname.lastname@example.org
Deadline for applications is January 25, 2018